Job Summary: The Food Service Associate plays a vital role in providing excellent customer service while performing a variety of tasks, including operating the POS system, preparing food, and maintaining a clean and sanitary workspace. This position is ideal for someone who enjoys working in a fast-paced, customer-focused environment.
Key Responsibilities:
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Customer Service:
- Greet customers warmly and assist with taking orders.
- Communicate effectively with customers regarding menu items, order details, comments, and complaints.
- Address customer concerns promptly and professionally.
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Cash Handling and POS Operations:
- Operate the POS system to process orders and accept payments.
- Handle cash, credit, and other forms of payment accurately.
- Provide correct change and maintain a balanced cash register.
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Food Preparation:
- Prepare and cook menu items, including fries, burgers, chicken strips, and other light cooking tasks.
- Assemble and serve beverages as per customer orders.
- Follow food safety guidelines to ensure all food is prepared and served in a safe and hygienic manner.
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Cleaning and Maintenance:
- Perform routine cleaning tasks, such as sweeping and mopping the kitchen and dining areas.
- Sanitize surfaces, equipment, and utensils to maintain a clean and safe work environment.
- Assist in maintaining inventory and restocking supplies as needed.
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Team Collaboration:
- Work closely with team members to ensure efficient kitchen and front-of-house operations.
- Assist in other duties as assigned to contribute to the overall success of the business.
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- Transferable Skills: These skills, such as customer service, time management, and teamwork, are valuable in many industries.
- Entry-Level Foundation: This role provides a stepping stone for advancement within the food service industry or other customer-focused roles.
- Experience Building: Hands-on experience in customer interactions, cash handling, and food preparation builds a strong foundation for career development.
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- Basic math skills for handling cash and making change.
- Ability to work in a fast-paced environment and handle multiple tasks effectively.
- Strong communication and interpersonal skills.
- Willingness to learn and follow instructions.
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